How well do you 'do' Customer Experience?

Where is you Customer Experience, today?
What's stopping you from being more customer centric?

Use our free online assessment to evaluate your organisation against our Customer Alignment Model™ 6 drivers of Customer Experience. It is a 'light' version and uses a subset of our full model. It baselines where you are today and helps you see where to focus effort and where to interrogate your customer experience further so that you can make sure your customer experience efforts, resource and program is going to make a difference to both customers and the organisation.

customer experience alignment model

Once you've completed the very quick on-line questionnaire, we'll be in touch with a summary of findings and guide you through what we've seen in your particular case. It will be attributable to your situation and not a generic report that you can't directly relate. Click the green button below to begin.